Bbetx Privacy Policy – How We Protect Your Personal Information

1 Introduction

Bbetx ("we", "Platform", or "company") respects the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes in detail how we collect, use, store, disclose, and protect your personal information when you use the bbetx.pro website and services.

This policy applies to all bbetx platform users, including those who browse the site without registering, registered players, and active players. It is read together with our Terms and Conditions, which together form the complete agreement between you and bbetx.

By using our platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of bbetx services.

2 Types of Personal Data Collected

Bbetx collects various categories of personal data depending on how you interact with our platform:

A. Data You Provide Directly

• Full name as shown on your identity document
• Date of birth and gender
• Email address and mobile phone number
• Current residential address
• Bank account or digital wallet details (for deposit and withdrawal purposes)
• Copy of identity document (ID card, passport) for the KYC process
• Account password (stored in unreadable hashed format)

B. Data Collected Automatically

• IP address and IP-based location information
• Device type, operating system, and web browser version
• Game session history and betting activity
• Date and time of platform access
• Cookie and related tracking technology data (see Section 9)

3 Purpose of Data Collection & Use

Your personal data is used by bbetx for the following purposes:

• Registration & account management: To create and manage your user account on the platform.
• Identity verification (KYC): To verify that you meet the required age and eligibility criteria, and to comply with applicable legal requirements.
• Financial transaction processing: To process deposits, withdrawals, and other transactions related to your account.
• Legal compliance & fraud prevention: To fulfill legal obligations, prevent money laundering (AML), and detect fraudulent activity.
• Customer support: To provide technical assistance and resolve complaints you have submitted.
• Platform communications: To send important notifications regarding your account, transactions, and policy updates.
• Platform improvement: To analyze usage patterns and improve overall service quality.
• Marketing (with consent): To send promotional information and special offers — only to users who have given their consent.

4 Legal Basis for Data Processing

Bbetx processes your personal data on the basis of one or more valid legal grounds:

• Contract performance: Processing required to provide the services you have requested.
• Legal obligation: Processing required to comply with applicable laws, including Malaysia's PDPA and AML regulations.
• Legitimate interest: Processing for platform security, fraud prevention, and service improvement purposes.
• Consent: For marketing communications — you may withdraw this consent at any time.

5 Data Sharing & Disclosure

Bbetx does not sell your personal data to any third parties. However, in certain limited situations, we may share your data with:

• Payment service providers: To process deposit and withdrawal transactions you carry out.
• KYC & verification service providers: To carry out identity verification and required document checks.
• Technical service providers: Services such as cloud computing, cybersecurity, and platform analytics are all subject to strict confidentiality agreements.
• Regulatory authorities: When required by law or by direction of a competent authority.

In all data sharing situations, bbetx ensures that recipient parties are subject to data protection obligations equivalent to the standards we uphold.

We never share your personal data with advertisers or third-party marketing companies without your explicit consent.

6 Data Security Measures

Bbetx implements a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or unauthorized alteration:

• Data encryption in transit using TLS 1.3 protocol with 256-bit SSL certificates
• Data encryption at rest within secured databases
• Role-Based Access Control (RBAC) — only authorized staff can access sensitive data
• Two-factor authentication (2FA) for internal admin accounts
• Regular independent security audits
• Comprehensive incident response plan
• Mandatory data protection training for all bbetx staff

7 Data Retention Period

Your personal data is retained by bbetx only for as long as needed to fulfil the original purpose of collection or as required by law:

• Active account data: Retained for as long as your account is active on the bbetx platform.
• Data after account closure: Retained for a minimum of 5 years for legal compliance, fraud prevention, and dispute resolution purposes.
• Financial transaction records: Retained for 7 years in accordance with Malaysia's financial regulatory requirements.
• Security logs: Retained for 12 months for security incident investigation purposes.
• Marketing data (with consent): Retained until you withdraw consent or 2 years after your last interaction.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to you personally.

8 Your Rights as a Data Subject

Under Malaysia's PDPA and bbetx's privacy policy, you have the following rights regarding your personal data:

• Right of Access

  You may request a copy of the personal data we hold about you at any time.

• Right to Rectification

  You may request correction of inaccurate or incomplete data in your account.

• Right to Erasure

  In certain circumstances, you may request the deletion of your personal data — subject to our legal obligations.

• Right to Restrict Processing

  You may request that we restrict how we process your data in certain circumstances.

• Right to Object

  You may object to the processing of your data for direct marketing purposes at any time.

• Right to Data Portability

  You may request a copy of your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the bbetx customer support team via Live Chat on the platform. We will process your request within 30 business days.

9 Cookies & Tracking Technologies

Bbetx uses cookies and related tracking technologies to enhance user experience and ensure the platform functions correctly. Types of cookies used:

• Essential cookies: Required for core platform functions such as login and session management. Cannot be disabled.
• Preference cookies: Saves your preferred settings such as language and display theme.
• Analytics cookies: Helps us understand how users interact with the platform for improvement purposes — data is collected in aggregate and is not used to identify individuals.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the bbetx platform.

10 Changes to This Privacy Policy

Bbetx reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via in-platform notifications or email.

The "Updated" date at the top of this page indicates when this Policy was last modified. We encourage you to review this page periodically.

Your continued use of the bbetx platform after any changes to this Policy are published will be considered your acceptance of the updated policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the bbetx Data Protection Officer (DPO) via:

• Live Chat: Available 24/7 directly within the bbetx platform
• Email: [email protected]

We are committed to addressing all privacy-related inquiries seriously and within a reasonable timeframe. For unresolved complaints, you also have the right to lodge a complaint with the Malaysia Personal Data Protection Commissioner.